Help and contact
A question, an alert or connection issue? Write to us.
Contact us
- support@tequi.app
- Publisher
- Téqui Studio (Charles Grimont EI)
To help us help you, tell us the model of both phones and what you see on screen.
Frequently asked questions
Where is the baby log kept?
On your phones, and end-to-end encrypted on Bercio's server, so that you can share it with the other members of your household and get it back on a new phone. We cannot read it. The baby log needs an account (Apple, Google or a code by email); the baby monitor works without one.
How do I share the baby log with the other parent?
In the baby log, tap “Shared with”, then “Invite someone or another phone”. Send the link or have the QR code scanned; on their phone, the other parent chooses “Join”, then you accept their request.
I lost my recovery key
If another phone of the household still has the baby log, nothing is lost: it can show the key (“Shared with”, “Show”) or make a new one. Without a recovery key and without any phone of the household, the baby log cannot be recovered: it is encrypted, and we cannot read it.
The two phones do not connect
Check that the other phone is in Baby Mode, on its pairing screen: a new parent device can only ask to connect while that screen is shown, with the code it shows at that moment (it changes after each request); then compare the verification code on both screens and tap “Allow” on the baby device. Both phones need Internet access, over Wi-Fi or mobile data.
I get no alerts with the screen off
Allow Bercio's notifications. On Android, turn on “Screen-off monitoring” in the settings and turn off battery optimisation for Bercio: some manufacturers close apps in the background. On iPhone, Bercio keeps the screen on while monitoring: avoid Low Power Mode. Then try “Test alerts”.
“Too dark to detect movement” appears
A phone has no infrared vision: leave a night light on in the nursery. Sound and crying are still monitored in the dark.
Bercio missed some crying
Recognition can miss some cries. Keep “Cries only” off to be alerted to every noise, and adjust the sound sensitivity in the settings.
Can I monitor several children?
Yes: up to 4 baby devices per parent device, one per room. On the parent device, “+” adds a room and “Watch all rooms” reconnects them all.
Delete your data
The baby log account is deleted from the app or from the account deletion page. Everything else is kept on your phones, and you erase it yourself.
- Account: Baby log › “Shared with” › “Delete my account”, or the account deletion page.
- Baby log: in the baby log, tap the “Your baby” icon at the top, then “Delete”: everything recorded for this child is erased, on every phone of the household.
- Night journal: on the parent device, open the night journal, then “Clear journal”. It only keeps the last 14 nights anyway.
- Paired devices: on the pairing screen of the baby device, “Remove” forgets an allowed parent device and disconnects it. On the parent device, “Remove this room” forgets a room.
- Photos: they stay in a temporary folder of the app until you share them; photos saved to your gallery are deleted from the gallery.
- Erase everything from a phone: uninstall the app, or, on Android, Settings › Apps › Bercio › Storage › Clear data. Your account stays on the server until you delete it (above).
If you wrote to us, you can ask us to delete our exchanges at the same address: support@tequi.app
Your ad choices
- In the European Economic Area, the United Kingdom and Switzerland: Settings › “Manage ad choices”, to review your consent at any time.
- On iPhone and iPad, tracking permission is set in Settings › Privacy & Security › Tracking; without it, ads are not personalised.
- The advertising ID can be reset or deleted in the phone's settings (on Android, Settings › Privacy › Ads, depending on the model).
- Data processed by Google follows Google's own rules: https://policies.google.com/technologies/partner-sites